Exchange and return policy

Blumore exchange and return policy

What is our exchange and return policy?

At Blumore, we understand the importance of medical and cosmetic products in your life. Therefore, medical and cosmetic products, as well as medical devices and personal care products, cannot be returned or exchanged unless there is a manufacturing defect or damage. We offer you the option of exchange or return within 14 days from the date of purchase and receipt of the order, with our commitment to ensuring the quality and effectiveness of our products.

What should I do if I receive a product different from what I requested?

If you receive a product different from what you requested due to a packaging error, just inform us through the communication channels on the website and Bluemore will issue a return shipping policy. You can choose the appropriate return method (home collection or delivery at the branch). If receiving from home, please provide us with the location and zip code. In the case of delivery at the branch, please deliver the shipment to the nearest branch of the shipping company and inform us of the returned shipment number. The product must be packaged in the same manner as it was received. After receiving and inspecting the product by Blumore and ensuring its safety, Blumore will bear all costs, including shipping and return fees, and the full amount (product amount + shipping fees) will be transferred to the customer within 14 days of receiving the returned shipment.

What should I do if I receive a product I ordered by mistake?

In the event that you receive a product that was ordered by mistake, or even if you feel that you do not want the product for no reason, and the product is packaged and has not been opened or used, Bluemore will issue a return shipping policy. You can choose the appropriate return method, and in the case of receiving from home, please provide us with the location and postal code to issue the return policy. Please print the return receipt, affix it to the shipping carton, and package the product in the same manner in which it was received. After receiving and inspecting the product by Blumore and ensuring its integrity, Blumore will bear only the costs of the returned product, and will not bear the shipping fees nor the return fees. The product amount will be transferred to the customer within 14 days of receiving the returned shipment.

Instructions for returning a shipment and delivering it to the shipping company representative from home:

1. Paste the return policy on the shipping carton.
2. Please package the product carefully to ensure its safety.
3. Notify us when the shipment is delivered to the shipping company representative to follow its path.
4. After receiving the product and ensuring that the package is unopened and the product is intact, a refund will be issued within 14 days.
5. Please provide us with the bank transfer information: IBAN, name of the account holder, name of the bank.

What happens if I don't receive my shipment?

If the customer does not receive the shipment sent to him, the order is considered canceled and the customer bears the delivery or shipping fees as well as the return shipping fees, as the shipping company bears Bluemore the cost of shipping the return if it is not received. In this case, Bluemore will be forced to not ship or deliver any new order. To the customer only after paying these fees. The product value will be returned (less shipping and return fees) within 14 days after receiving the returned shipment and ensuring the integrity of the products.

Additional points for Bluemore's exchange and return policy :

1. Duration of processing : Please note that all procedures related to exchange or return may take between 5 to 14 business days, depending on your location and the chosen shipping method.
2. Products excluded from exchange and return : Sale products or those purchased during special offers are not subject to return or exchange.
3. Return Shipment Details : Returned shipment must be in original condition, with unopened packaging and all accessories, if applicable.
4. Contacting customer service : In the event of any inquiries or problems related to exchange or return, you can contact our customer service via the email or phone shown on our website.
5. Exclusions and special conditions : Special conditions and exclusions may apply to some products depending on their nature, and this will be stated in the product description on the website.

At Bluemore, we care about providing a comfortable and transparent shopping experience to our customers, and we always look forward to gaining your trust and satisfaction.